Return & Refund

All returns require a Return Authorization.  Please call 1 800-337-1405 or email sales@TheCostumeKing.com before returning anything.   Packages received without Return Authorization will be refused.
If you received an item that is damaged, we'll make it right. Contact Customer Care and we'll do everything we can to ensure you receive the replacement quickly.

How To Return An Item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 7 days of your purchase.
Past 7 days, orders will not be eligible to be returned, exchanged or refunded for any reason, no exceptions.
Email your request to sales@surecam.shop, we will assign you an RMA # and send you instructions for the return.

Please make sure your name and/or order # is somewhere on or inside the package; that helps us process it more quickly.

We strongly suggest using a trackable shipping service and purchasing shipping insurance. We cannot issue refunds or exchanges for packages that we do not receive.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment. If you are getting an exchange, we'll mail out your new item within a few days and shipping it to you is complimentary.

If the item you purchased arrived damaged or not as described, and you reported the issues to the seller within 7 days of delivery, the seller would be responsible for the return shipping costs.

On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label.

Warranty Period

The warranty period for all categories is shown in the table below, and it starts from the delivery date of the original order.